Client agreement

1. Who this agreement is between

This agreement is between Krome House Media, LLC, a Georgia limited liability company doing business as Krome House Marketing ("Krome House Marketing", "we"), and the artist or company named in the booking ("Client", "you"). It starts when you sign it electronically on kromehousemarketing.com.

2. What we will do

We will deliver the package you booked, as described on the booking page at the time you signed. Add-ons are only included if they are listed in your booking or agreed in writing afterward.

We will share the rollout plan before any content is posted. Content goes live only after you or your team approve it, unless you tell us in writing that we may post without approval.

3. What you will do

Deliver the finished song, artwork files you already have, and any footage at least 6 weeks before your release date for Full Campaign, or 4 weeks before for Single Rollout. If materials arrive late, our timeline moves by the same amount.

Give us access to the social accounts and ad accounts the package needs, and answer approval requests within 3 business days.

4. Fees and payment

Single Rollout and Full Campaign: 50% of the fee is due at booking and the remaining 50% is due in your release week. We invoice the balance by email, payable within 7 days.

Artist Development: billed monthly in advance by card, starting on the day you book, with a 3-month minimum. After the minimum, either side can stop it with 30 days' written notice.

Prices are in US dollars. Discount codes apply only to the package fee.

5. Ad spend

Money spent on ads is separate from our fee. You pay it directly to the ad platform from your own ad account or card. We never hold or resell ad spend.

6. No guaranteed results

We guarantee the deliverables in your package. We do not guarantee streams, followers, views, sales, chart positions or playlist placements, because those depend on listeners and platforms we do not control.

7. No artificial streaming

We will never use bots, streaming farms, purchased streams or fake engagement on your music, and you agree not to use them during the campaign. Platforms can remove music and penalize artists for artificial streams. If we find artificial activity you arranged, we may end the campaign with no refund of fees already paid.

8. Rights

You keep all rights to your music, name and likeness. You confirm you own or control the song and any samples, footage and images you give us, and that we may use them for the campaign.

You own the finished posts and graphics we make for you once the fee is paid in full. We may show that work, and footage we shot, on @kromehousemedia, the MadebyFlossi portfolio and Krome House channels.

9. Cancellations and refunds

If you cancel within 3 days of booking and before we have delivered your rollout plan, we refund your deposit in full. After the rollout plan is delivered, the deposit is non-refundable.

If we cannot deliver the package, we refund the part of the fee for work not delivered.

10. Limits

Our total liability under this agreement is limited to the fees you paid us for the package. Neither side is liable for indirect or lost-profit damages. We work as an independent contractor, not as your manager, label or agent, unless a separate written agreement says otherwise.

11. Law and signatures

Georgia law governs this agreement. By typing your full legal name and checking the box, you agree that your electronic signature is as binding as a handwritten one. We keep a record of the name you typed, the time and your device details as proof of signature.